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21-day online diary: app store users, Brazil and India

Young Indian woman visiting app store on her smartphone

The client brief

FieldworkHub was asked to assist a multinational technology company to improve their internet app, games and content store in two emerging markets, Brazil and India. The client wanted to understand the motivations (explicit and observed) of existing frequent users to help prioritise future development of the store. Planned developments included the addition of more content and implementing an updated information architecture to keep users coming back. 

Number of profiles - 70
Research Countries - 
Research Audience - 
Research Industry Focus - 

Research methodology

These are the methodologies FieldworkHub used during this research process to help our client achieve their desired results.

FieldworkHub Delivers

FieldworkHub and our local partners recruited 35 respondents in each market. All 70 respondents took part in an initial 30-minute onboarding interview with a local moderator that FieldworkHub provided. They then completed one diary activity each day for 21 days using an online bulletin board platform, to explain why they were coming to the app store, what they did whilst using it and whether they achieved their objective. After the diary phase was completed, our moderators completed another 30 post-research interviews in each market. 

More on how FieldworkHub uses OBBs to ensure successful outcomes

FieldworkHub has been a great research partner to me and my team. Caroline and Cornelius were incredibly proactive, helping us anticipate any issues that might come up and plan for how to handle them. Even though it did turn out to be a challenging project, things went smoothly because we were one step ahead. The team went above and beyond to help ensure our goals were met.


Research Leaddscout, inc.


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