Focus groups about boilers in Birmingham, Manchester, Newcastle and Edinburgh

Young male engineer completing tests after installing a new central heating boiler in a kitchen

We arranged two focus groups in each of four UK provincial cities with homeowners who had recently had their domestic central heating boiler replaced, homeowners with older boilers (installed 7-10 years ago), and homeowners who had a service contract to maintain and repair their boiler. We successfully recruited 12 respondents in each city and liaised with all of the facilities to ensure that the groups ran smoothly.

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