Join the FieldworkHub team

Working closely with the company’s directors, you’ll take responsibility for coordinating day-to-day business operations, including client enquiries, finance and people administration, CRM management and internal processes.

This is a varied, hands-on role where you’ll need to combine attention to detail with initiative, sound judgement and the confidence to follow up with colleagues to ensure things get done.

Requirements:

• Relevant experience. A background in business operations or administration, ideally within a small service-based business, with experience of working closely with senior management.
• Strong organisational skills. The ability to manage competing priorities, maintain accurate records and ensure that tasks are completed on time.
• Confidence and initiative. Excellent communication skills, sound judgement and the confidence to take ownership, solve problems and hold colleagues accountable.
• Attention to detail. A methodical, reliable approach to finance administration, business systems and internal processes, with good Microsoft 365 and spreadsheet skills.

We’re looking for someone who understands how market research fieldwork works and can use that knowledge to build client confidence, recommend the right approach and win business.

You might already work in market research sales, client services or account management. Or you might be an experienced fieldwork project manager who enjoys the commercial side and is ready to make it your focus.

What matters is that you can take a research brief, ask intelligent questions, assess what is achievable and explain clearly how we will deliver.

Requirements:

• Relevant experience. A background in market research sales, business development, client services or account management—or substantial qualitative fieldwork project management experience and a clear motivation to move into sales. 
• Credibility with clients. The ability to discuss methodologies, recruitment challenges and delivery requirements confidently, explain your recommendations and build rapport on calls and in meetings. 
• Commercial judgement. Confidence with budgets and costings, an understanding of profitability and the determination to follow opportunities through to a decision. 
• Careful, dependable working habits. Accurate proposals, prompt communication and organised follow-up, with the judgement to seek specialist input rather than promise something that has not been checked. 

You will manage all aspects of fieldwork delivery on assigned projects from commissioning to close, including communications with clients and suppliers, preparation of screeners and profile grids, maintaining internal records and ensuring that all project work complies with the GDPR and industry codes of conduct, and keeping track of invoices and profitability. You may be asked to recruit your own respondents for some projects so you should be comfortable telephoning candidates to engage with them and ask them screening questions.

Requirements:

• Experience of managing multiple projects at the same time and managing external suppliers
• Strong organisational and communication skills
• An ability to think creatively and produce out-of-the-box ideas and solutions
• Proficiency in Microsoft Office and/or Google Workspace
• Experience in qualitative research and a second European language are desirable but not essential