CAPI market research agency

Recruitment for CAPIs (Computer-Assisted Personal Interviewing) often involves street intercepts, where participants are stopped in a specific location such as a busy high street and potentially involves product testing. This approach needs to be relatively short, ideally no more than 10 to 15 minutes, as it takes respondents away from their day-to-day life.
20+ CAPI projects completed
CAPI research run in 5+ countries
5000+ CAPI interviews completed
Female interviewer conducting intercept interviews at outdoor location
Why CAPI?

Why should you conduct CAPI market research?

The CAPI methodology offers significant advantages for studies that require structured yet flexible data collection. It supports complex routing and branching within questionnaires, ensuring that respondents are only asked questions relevant to them. Data is captured in real time, enabling clients to track fieldwork progress and access results immediately once interviews are completed, speeding up insight delivery and decision-making.

CAPI is particularly well suited to research involving physical interaction with a product. Participants can see, touch, taste, or smell items before providing quantitative feedback, leading to more accurate and informed responses. Visual and audio prompts such as videos can also be incorporated to test a wider range of reactions than would be possible in remote methodologies. Interviews are typically conducted in high-footfall locations, either on the spot or in a nearby indoor venue when product testing is required, making this approach both practical and highly engaging for respondents.

CAPI clients

Selected CAPI market research clients

FieldworkHub has arranged CAPI research for some of the world’s leading brands...
Types of CAPI

What are the different types of CAPI?

There are many different reasons for conducting CAPI research. Below we describe some of the common use cases.

CAPI consumer behaviour studies

Understanding purchasing habits, preferences, and decision-making processes through face-to-face interviews, helping to tailor marketing and product strategies.

CAPI product testing research

Gathering detailed feedback on new or existing products via hands-on trials, identifying issues, and understanding product appeal before a product launch or update.

CAPI customer satisfaction surveys

Measuring customer satisfaction with products or services through direct interviews, improving offerings and customer service based on candid feedback.

CAPI brand awareness studies

Assessing brand recognition and consumer perceptions, identifying strengths and weaknesses, and enhancing brand image and awareness.

CAPI public opinion polls

Collecting data on social, political, or economic issues through direct interviews, ensuring accurate understanding and informed decision-making.

CAPI visitor experience studies

Capturing the experience of visitors to a particular event, store or attraction while they are on site or as soon as they leave for fresh and detailed feedback.

Case studies

Case studies of CAPI research

We are experts in recruiting participants for CAPI research in the UK, Europe and beyond. We have successfully recruited for more than 20 CAPI projects and have run this type of research in a number of different countries in Europe and beyond. Here is a small selection of our previous CAPI research.
Client testimonials

Testimonials from CAPI clients

Here’s what some of our previous CAPI clients say about us.

Thanks for all of FieldworkHub’s help and responsiveness on this project, making it a smooth process.

Kirsten
Senior Account Director
Marketing Agency
UK

The team at FieldworkHub have been an absolute pleasure to work with. We threw in a mid-fieldwork curveball requesting additional sample and the team accepted the request with no issues in delivering. The quality of the sample was high and I have no hesitation in recommending FieldworkHub and look forward to working with them again.

Mandeep
Senior Account Director
Global Market Research Agency
UK
Got questions?

Frequently Asked Questions

As consultants in the research space, we’ve got the answers to your questions about CAPI research. And if there’s anything left unanswered, drop us an email or give the team a call. We’d be happy to help.
1

What are the benefits of CAPI compared to a standard online survey?

CAPI is a much better market research approach than a standard online survey when you need to collect data from a specific location (e.g. people attending an exhibition, visiting a tourist attraction, or leaving a store) or when the respondents need to provide feedback on their experience of a particular product in a controlled environment (e.g. taste tests, sniff tests etc). CAPI is also very valuable when you need to reach respondents who are under-represented on online panels (e.g. older people and those with low digital literacy or poor broadband connectivity).
2

How long does a CAPI study take to complete?

The duration of a CAPI (Computer-Assisted Personal Interviewing) study can vary based on several factors, but a typical study might take approximately 2-4 weeks, driven largely by the lead time required to recruit and schedule the interviewers and the number of shifts that they need to work to collect the required number of responses.
3

How much does CAPI research cost?

The cost per complete for CAPI research is usually much higher than for a self-completed online survey because it is labour intensive. Also bear in mind that CAPI research charges are usually based on the number of hours that interviewers spend collecting data, rather than the number of responses obtained, because factors such as the weather can have such a big impact on the number of people available and willing to be interviewed.

Ready to elevate your CAPI research with professional fieldwork services?

Contact our fieldwork specialists to discuss how our comprehensive CAPI services can deliver the authentic insights your business needs.