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Face-to-face interviews with people visiting Barking station in London

Group of volunteers filling new planters outside Barking station

The client brief

Our client, a social enterprise, was working with the London Borough of Barking and Dagenham, Transport for London and c2c rail to improve the environment outside Barking station in East London. They wanted to explore perceptions of safety outside Barking Station and test the impact of creative interventions on how people think, feel and behave in the space. 

Number of profiles - 500
Research Countries - 
Research Audience - 
Research Industry Focus - 

Research methodology

These are the methodologies FieldworkHub used during this research process to help our client achieve their desired results.

FieldworkHub delivers

FieldworkHub programmed the surveys and completed 250 face-to-face computer-assisted personal interviews (CAPI) outside the station for two waves of research: Wave 1 took place before the client’s recommended interventions had been installed and Wave 2 took place whilst the interventions were in place. Our interview team covered different times of day and both weekdays and weekends, ensuring that we achieved a good mix of gender, ethnicity and people with long-standing illnesses, disabilities or infirmities. At the end of each wave we delivered a full set of results to the client in Excel format so that they could prepare a detailed report for the study sponsors.

I contacted FieldworkHub with a last-minute research request. I thought it would be tricky to pull off, but Philip and the team made it so easy. It was a pleasure to work with people who were clearly experts at what they do. Not only did they turn the whole project around super quickly, but they were responsive, helpful and gave very thoughtful suggestions when I asked for advice. The process was smooth and easy from the start.

Elizabeth Brooks

Brand ManagerInsureandGo


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FieldworkHub is an agile, knowledgeable market research fieldwork agency providing high-quality focus group recruitment as part of our full range of qualitative and quantitative fieldwork services.
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