Case Studies

Our client wanted to understand the decision-making process of UK car repair workshops when ordering replacement electronic control units and their views on the use of refurbished products. We delivered quantitative results from over 200 respondents using a combination of telephone interviews and an online survey.

Our client was working for Toyota and Lexus in the Middle East and wanted to explore topics around car ownership, car servicing and personal mobility in the UAE and Saudi Arabia. We were asked to recruit around 60 car owners, car drivers and people who used other personal mobility solutions for 90-minute online and face-to-face interviews.

FieldworkHub was asked to recruit UK-based respondents for a three-part development study discussing difficulties that people encountered when claiming from their motor insurance provider following an accident. We recruited 13 respondents who had made a recent claim and were able to speak about their experiences.

A digital innovation and design consultancy was working with a European motor manufacturer to develop a new product to help owners of battery electric vehicles to recharge their cars more easily in public. We recruited respondents in France, Italy and Spain to take part in focus groups and IDIs about pain points with charging and the new product concept.

FieldworkHub recruited owners of small and medium-sized independent garages in Manchester to take part in interviews at their workplaces about engine coolants and fuel additives. In a second phase of this project, we also recruited commuters, cab drivers, car enthusiasts and vintage car drivers for interviews.

An innovation and incubation company had previously launched an online marketplace for quality used cars in Germany. Having established a successful business model, the company wanted to expand to the UK. We supported the team by recruiting a mix of over 40 used car buyers, independent dealers and franchised dealers.

An online car dealership wanted to carry out research for car purchasing behaviours. For the quantitative research, we programmed a survey for 2500 participants. The second phase was face-to-face and online interviews. Mixing the methods of interviews was to ensure that we could deliver on the client's needs.

This research was looking for professional paint sprayers and paint finishers working in the automotive and maritime industries in the UK and Ireland for tele-depth interviews about paint finishing systems. FieldworkHub recruited the full quota of respondents in both countries.