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In-depth interviews about pain points with motor insurance claims

Vehicle technician using angle grinder to repair car body

The client brief

FieldworkHub was asked to recruit UK-based respondents for a three-part development study discussing difficulties that people encountered when claiming from their motor insurance provider following an accident. The aim of the study was to discuss a new concept and test these ideas.


Number of profiles - 13
Research Countries - 
Research Audience - 
Research Industry Focus - 

Research methodology

These are the methodologies FieldworkHub used during this research process to help our client achieve their desired results.

FieldworkHub delivers

In the three stages of the study, we recruited 13 respondents who had made a recent claim and were able to speak about their experiences. they included people who were insured with a particular group of insurance companies and people who had used a particular chain of vehicle repair centres. We asked for written evidence of each person’s claim before confirming their interview to ensure that all the people who took part were recent motor insurance claimants.

FieldworkHub has been a great research partner to me and my team. Caroline and Cornelius were incredibly proactive, helping us anticipate any issues that might come up and plan for how to handle them. Even though it did turn out to be a challenging project, things went smoothly because we were one step ahead. The team went above and beyond to help ensure our goals were met.

Nicole

Research Leaddscout, inc.
USA

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