Everything went really well! Thank you so much for all your effort and patience — you did a fantastic job. We’ll definitely stay in touch for future projects.
Teresa
Project Manager
Strategy Agency
Mexico
Case study
IDIs: pain points with motor insurance claims
The client brief
FieldworkHub was asked to recruit UK-based respondents for a three-part development study discussing difficulties that people encountered when claiming from their motor insurance provider following an accident. The aim of the study was to discuss a new concept and test these ideas.
Research Countries
Research Industry Focus
Number of Participants
13
Research Audience
Research Methodology
FieldworkHub delivers
In the three stages of the study, we recruited 13 respondents who had made a recent claim and were able to speak about their experiences. they included people who were insured with a particular group of insurance companies and people who had used a particular chain of vehicle repair centres. We assisted with the development of a screener to ensure that the correct profile were recruited at every stage. We also asked for written evidence of each person’s claim before confirming their interview to ensure that all the people who took part were recent motor insurance claimants.
Read more on FieldworkHub’s research participant verification process
You and your team did an EXCELLENT job! This was not an easy recruit and you met all the quotas, found participants who were fully qualified (and verified), and everything went super smoothly on the interview days. I appreciated how organized and methodical you were throughout this process, and how responsive and detailed your communications were.
Marissa
Researcher and Moderator
Insights Agency
USA
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