FieldworkHub recruited owners of small and medium-sized independent garages in the Manchester area to take part in face-to-face in-depth interviews at their places of work on the subject of engine coolants and fuel additives. As part of the telephone screening process we established what brands of coolants and fuel additives that they currently sold and whether they had a customer display of these products.
The interviews were completed successfully over a two-day period. In a second phase of this project, we also recruited commuters, cab drivers, car enthusiasts and vintage car drivers for in-depth interviews via video conference on coolants and fuel additives.
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I was pleased to work with FieldworkHub to engage with small businesses. The team were friendly and engaging and they added value by make practical suggestions on how we could best capture the information we required in the fairest and most objective way possible. The team had to work to very tight timescales and they delivered. Their work contributed to the decisions and actions taken by us subsequently.
Overall, we couldn’t have asked for more. The recruits were exactly the profile we were hoping to get, and we got a really good mix. All respondents showed up (a rare thing these days), and all contributed meaningfully. Your team was on point with communication and support – both your project managers were extremely attentive and responsive. All in all, it’s been a great experience. Thank you so much for delivering for us.
