FieldworkHub is a London-based fieldwork company with expertise in providing a full suite of services for user testing, usability testing, website testing and app testing. We cover the UK, Europe and many other countries.

Count on us for reliable user and usability research services

As we all adjust to new ways of working to mitigate the risks from coronavirus, you can count on FieldworkHub to assist with your user and usability research, including user and usability testing for websites and apps, and other forms of online user experience testing. We are able to source validated, willing and high-quality participants from the UK and internationally for online research and selected face-to-face research.

As experts in user and usability research, we offer an extensive range of services for businesses seeking accurate research about their app, website or physical products. With years of experience in sourcing exceptional participants, we are adept at delivering superior fieldwork services.

Our expertise in all areas of user and usability research extends to a detailed knowledge of online market research platforms. We will be able to discuss your requirements and advise you on the most appropriate choice for your project.

Contact us about user and usability testing research

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Call us now: +44 (0)20 7458 4950

FieldworkHub delivers market research for some of the world’s best-known brands

We have a proven track record of assisting some of the world’s leading companies and organisations, both private and public. Our work has included research for:

Outstanding user testing and usability research services

As a Company Partner of the Market Research Society and members of the AQR (Association for Qualitative Research), our clients can rely on the highest of professional standards in all the services we provide.

All our services are fully GDPR-compliant and adhere to national and European codes of conduct.

Why work with us?

Experts in user and usability testing across Consumer, B2B, Technology and Healthcare sectors
Experienced in running online and in-person user testing in the UK, Germany, France, Italy, Spain, Belgium and other European countries
A la carte service offering, tailored to meet your needs and budget
Friendly and professional end-to-end project management
FieldworkHub have been absolutely amazing in supporting our niche and high velocity research needs
Jesse, Strategic Design Lead
Top Tier Global Innovation and Incubation Firm
FieldworkHub has been a great research partner to me and my team
Nicole
Research Lead
dscout, inc., USA
We used FieldworkHub recently and now they’re our recruiter of choice
James
Managing Director
Silk Road Marketing, UK
FieldworkHub have been absolutely amazing in supporting our niche and high velocity research needs
Tyler
Senior Manager
Golin, USA
Female recruiting market research respondents using laptop and wearing headset

FieldworkHub’s user and usability research services include:

Participant recruitment for online and face-to-face user research and usability testing
Advice on platforms for remote testing and COVID-secure facilities for in-person testing
Expert moderation
Analysis and reporting
Transcription, interpreting and translation services

Case studies of user testing and usability market research projects:


Remote user testing (UX) of new UK university application system for students

The University of Cambridge had created a new online application system for candidates wishing to study at Cambridge to use in the upcoming academic year. Our client wanted to conduct a number of 60-minute remote user tests via Zoom, with a sample of prospective undergraduate and postgraduate students who were applying to top universities in the UK. The user tests involved students trialling the new application and providing feedback on what worked and what needed improving. We contacted, recruited and screened in 14 respondents in less than a week. To encourage participation and ensure we had no last-minute cancellations, we sent reminder emails and checked in with the respondents by  phone.

UK user testing of infusion pumps in hospital and home settings

A well-established healthcare company had created a new infusion pump used for blood transfusions in a hospital and home care setting. The pumps had already undergone extensive in-house trials but the company wanted to test out the user experience with a sample of key worker nurses and caregivers. On this project we provided end-to-end delivery of the fieldwork. This involved the recruitment of around 40 professionally registered nurses and carers, and booking our partner facility for the period of fielding. Our work helped give the company the confidence that they needed to continue with the development of the infusion guard pumps for commercial use.

UK user testing of online platform for business travel visas

A digital innovation agency had developed a new platform to simplify the process of applying for business travel visas. The new platform had already undergone extensive in-house trials but the agency wanted to test out the user experience from end to end with a sample of real visa applicants. FieldworkHub recruited UK passport holders who wanted to apply for a business visa in the next two weeks and arranged for them to submit their application through the platform. We needed to establish a high degree of trust since some of the respondents were required to submit their passports to complete the application process. We also arranged for each respondent to fill in a short feedback survey about the application process. Our work helped give the agency the confidence that they needed to launch the platform as a fully commercial service.

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