As we all adjust to new ways of working to mitigate the risks from coronavirus, you can count on FieldworkHub to assist with your user and usability research, including user and usability testing for websites and apps, and other forms of online user experience testing. We are able to source validated, willing and high-quality participants from the UK and internationally for online research and selected face-to-face research.
As experts in user and usability research, we offer an extensive range of services for businesses seeking accurate research about their app, website or physical products. With years of experience in sourcing exceptional participants, we are adept at delivering superior fieldwork services.
Our expertise in all areas of user and usability research extends to a detailed knowledge of online market research platforms. We will be able to discuss your requirements and advise you on the most appropriate choice for your project.
The University of Cambridge had created a new online application system for candidates wishing to study at Cambridge to use in the upcoming academic year. Our client wanted to conduct a number of 60-minute remote user tests via Zoom, with a sample of prospective undergraduate and postgraduate students who were applying to top universities in the UK. The user tests involved students trialling the new application and providing feedback on what worked and what needed improving. We contacted, recruited and screened in 14 respondents in less than a week. To encourage participation and ensure we had no last-minute cancellations, we sent reminder emails and checked in with the respondents by phone.
A well-established healthcare company had created a new infusion pump used for blood transfusions in a hospital and home care setting. The pumps had already undergone extensive in-house trials but the company wanted to test out the user experience with a sample of key worker nurses and caregivers. On this project we provided end-to-end delivery of the fieldwork. This involved the recruitment of around 40 professionally registered nurses and carers, and booking our partner facility for the period of fielding. Our work helped give the company the confidence that they needed to continue with the development of the infusion guard pumps for commercial use.
A digital innovation agency had developed a new platform to simplify the process of applying for business travel visas. The new platform had already undergone extensive in-house trials but the agency wanted to test out the user experience from end to end with a sample of real visa applicants. FieldworkHub recruited UK passport holders who wanted to apply for a business visa in the next two weeks and arranged for them to submit their application through the platform. We needed to establish a high degree of trust since some of the respondents were required to submit their passports to complete the application process. We also arranged for each respondent to fill in a short feedback survey about the application process. Our work helped give the agency the confidence that they needed to launch the platform as a fully commercial service.