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Reliable recruitment for user experience (UX) research and user testing

Reliable user and usability research services

You can count on FieldworkHub to assist with your user and usability research, including user experience (UX) and user testing sessions for websites and apps, and other forms of online user experience testing such as online bulletin boards (OBBs) to iterate ideas.As experts in user and usability research, we are able to source validated, willing and high-quality participants from the UK and internationally for both online research and face-to-face user research.
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User experience projects successfully completed
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Countries covered for user research

Contact FieldworkHub about your project

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Disclaimer
I agree that FieldworkHub may store the information that I provide online in a secure manner to respond to my enquiry and subsequently to market FieldworkHub’s services to me (and for no other purpose). I understand that I can opt out of marketing communications and/or ask for my information to be deleted at any time by sending an email to data@fieldworkhub.com

FieldworkHub has completed user experience research and user testing for some of the world's leading brands...

Our user and usability research recruitment services

FieldworkHub’s user and usability research services include:
Participant recruitment for online and face-to-face focus groups and depth interviews, user experience (UX) testing, and online bulletin boards
Expert moderation
Analysis and reporting
Transcription, interpreting and translation services

Countries where FieldworkHub has carried out research

FieldworkHub has in-depth knowledge and coverage within the following markets. Our experienced team of fieldwork specialists can source profiles from most countries upon request. Our core markets include:

What our clients say about us

FieldworkHub have been absolutely amazing in supporting our niche and high velocity research needs. Caroline and the team have provided us with consistently high standards of recruitment, project management and transport support. They are very adaptable and accommodating, able to flex with our unique needs and agile ways of working. They are my go-to research partner for all of these reasons.

Jesse

Strategic Design Lead
Global Innovation and Incubation Firm
UK

The team were very quick to support all aspects of the project with excellent communication throughout. It was great that they were able to deliver on our requests fully to a very tight deadline and they took all of the stress of recruitment for us. We are extremely happy with our experience of working with FieldworkHub and would look to use them again in the future.

Eloise

Researcher
Social Change
UK

FieldworkHub has been a great research partner to me and my team. Caroline and Cornelius were incredibly proactive, helping us anticipate any issues that might come up and plan for how to handle them. Even though it did turn out to be a challenging project, things went smoothly because we were one step ahead. The team went above and beyond to help ensure our goals were met.

Nicole

Research Lead
dscout, inc.
USA

I contacted FieldworkHub with a last-minute research request. I thought it would be tricky to pull off, but Philip and the team made it so easy. It was a pleasure to work with people who were clearly experts at what they do. Not only did they turn the whole project around super quickly, but they were responsive, helpful and gave very thoughtful suggestions when I asked for advice. The process was smooth and easy from the start.

Elizabeth Brooks

Brand Manager
InsureandGo
UK


User and usability market research FAQ

User experience research explores how users interact with a product or service and is often considered to comprise four elements: usability (how easy is it to use the product?), value (how useful do they find the product?). adoptability (how likely are people to start using the product?) and desirability (how appealing do they find the product?). User experience testing is important for any type of product but demand has really accelerate due to the rise of digital business channels, such as websites and apps. FieldworkHub has successfully completed more than 200 user experience projects in more than 20 different countries, and this continues to be one of the most requested types of research.
User testing can be considered as a particular branch of user experience research, focusing primarily on the usability aspects of a product or service, i.e. how easy do novice users and experienced users find it to use the product or service to accomplish a specific goal. For example, in recent projects, FieldworkHub has recruited people to use a smartphone travel and maps app to navigate to a particular destination in London and we’ve also recruited users of international payments platforms for a comparative study of how to perform particular actions (e.g. setting up a new payee and paying them in foreign currency) across different platforms. User experience testing can have a broader range of objectives, for example, getting feedback on the look and feel of a new app or website before it is built, or testing offline aspects of user experience such as the response to brand advertising or their experience of delivery services for e-commerce sites.
Usability testing is normally conducted through individual user sessions (i.e. one user at a time) but these sessions may be moderated (i.e. a moderator is present to guide the user and ask questions) or unmoderated (i.e. the user works through a list of tasks while being recorded). General-purpose conferencing platforms such as Zoom, Teams and Google Meet are often used to record remote user testing sessions, but other specialised apps are available, such as Lookback, UserZoom and Indeemo. Specialist user testing centres for face-to-face research often provide more sophisticated options for measurement, such as multiple cameras, eye tracking and galvanic response recording. FieldworkHub is happy to advise you on the most appropriate methodology for your specific usability testing requirements.

Why choose FieldworkHub for your next user experience (UX) project

Experts in recruiting participants for Consumer, B2B, Technology and Healthcare market research fieldwork
Experienced in running online as well as face-to-face user research in more than 40 countries
A la carte service offering, tailored to meet your needs and budget
Friendly, unbiased advice on research design and execution
Dedicated project manager who will keep you updated every step of the way

Contact FieldworkHub about your project

Contact form

Disclaimer
I agree that FieldworkHub may store the information that I provide online in a secure manner to respond to my enquiry and subsequently to market FieldworkHub’s services to me (and for no other purpose). I understand that I can opt out of marketing communications and/or ask for my information to be deleted at any time by sending an email to data@fieldworkhub.com

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