Our client was working for a global transportation and logistics company, who wished to understand how people in the Netherlands use online shipping services to send and receive packages. We were asked to arrange a small number of 60-minute online in-depth interviews with a mix of consumers and business profiles, to capture differences in the shipping experience of large volume business customers and small volume personal customers. All participants needed to use the end client’s service both to ship and receive packages on a regular basis, and they needed to have experience of using the end client’s website to create new shipments and track items in transit. The interviews were to be conducted in English so we were also asked to verify that all participants could speak English to a good standard and check that they willing to provide in-depth, qualitative feedback over the course of a 60-minute interview.
FieldworkHub went beyond the original scope of recruitment set out by our client, ensuring we included a mix of gender, household status (for the consumers), and a mix of business types and job roles (for the business customers) within the sample of four consumers and four business shippers. This helped the client to capture a range of different opinions from the relatively small number of interviews which they had specified. The online interviews were conducted by the client using Zoom. We successfully delivered interviews with every profile the client asked for, and the end client received valuable feedback on how different customer groups in the Netherlands use their services.
You and your team did an EXCELLENT job! This was not an easy recruit and you met all the quotas, found participants who were fully qualified (and verified), and everything went super smoothly on the interview days. I appreciated how organized and methodical you were throughout this process, and how responsive and detailed your communications were.
The team at FieldworkHub was very professional and passionate in their efforts to find suitable recruits for our B2B research. Their flexibility and responsiveness helped us find interesting participants to meet our tight research schedule. We appreciate the organized recruitment process and how open the team was to our feedback!
