A leading software-as-a-service (SaaS) company asked FieldworkHub to arrange an online focus group with decision makers involved in the selection of service management software, focusing on medium to large enterprises. The client wanted to speak exclusively to people who were already using their software.
We recruited participants at manager to VP level from companies employing 500+ staff in a range of different sectors to take part in the group. Our team provided input to assist the client with their product development roadmap. As the client since did not have a ready-made list of customers to approach, we were asked to free-find suitable participants, and successfully delivered a list of participants that met the client’s brief.
We reached out to FieldworkHub after another firm told us they were not able to keep their commitment. Not only did Caroline respond to my email almost immediately, she picked up the phone and talked to me about my needs. Her team was super responsive and flexible, getting our work completed on time and budget. I highly recommend working with them and will absolutely be reaching out the next time I am conducting work in Europe.
FieldworkHub has been a great research partner to me and my team. Caroline and Cornelius were incredibly proactive, helping us anticipate any issues that might come up and plan for how to handle them. Even though it did turn out to be a challenging project, things went smoothly because we were one step ahead. The team went above and beyond to help ensure our goals were met.
