A leading software-as-a-service (SaaS) company asked FieldworkHub to arrange an online focus group with decision makers involved in the selection of service management software, focusing on medium to large enterprises. The client wanted to speak exclusively to people who were already using their software.
We recruited participants at manager to VP level from companies employing 500+ staff in a range of different sectors to take part in the group. Our team provided input to assist the client with their product development roadmap. As the client since did not have a ready-made list of customers to approach, we were asked to free-find suitable participants, and successfully delivered a list of participants that met the client’s brief.
You and your team did an EXCELLENT job! This was not an easy recruit and you met all the quotas, found participants who were fully qualified (and verified), and everything went super smoothly on the interview days. I appreciated how organized and methodical you were throughout this process, and how responsive and detailed your communications were.
FieldworkHub is a smart, collaborative, patient research partner. They place far greater emphasis on quality and expertise in their deliverables than charging for every nickel and dime. They react well to unanticipated needs and are proven problem solvers in the complex world of quant and qual research. Their scope and capabilities are extensive and outshine other players in the category.
