A global technology firm wanted to understand news and information consumption behavior of 16-24-year-olds in the USA and Brazil. FieldworkHub was asked to recruit 40 respondents per market to complete a six-month online bulletin board (OBB), with three 20-minute activities each month. The client was keen for us to find a mix of gender, age, ethnicity/race, socio-economic status and location within each country.
Once we had recruited an appropriate mix of respondents in each country, we worked with the client to get respondents on-boarded to the bulletin board platform (Recollective).
During the OBB we assigned a dedicated team in each market to track and encourage activity completion. In Brazil, our local language manager read through all responses and, where required, prompted respondents for more detailed answers. In each of the first five months, ten participants in each market were invited to participate in a 60-minute online focus group, and in the final month ten participants took part in-depth interviews (IDIs). The groups and interviews in Brazil were conducted by FieldworkHub’s local moderator and simultaneously translated by our vetted interpreter.
With our team’s encouragement, we managed to retain 90% of the participants in the USA and 97.5% in Brazil to the end of the six-month period. Our client was delighted with this outcome, as it exceeded their expectations
We recently embarked on a new longitudinal research project and were looking for a reliable, long-term recruitment partner. FieldworkHub were recommended to us, and they were outstanding. The team didn’t let anything drop and kept us fully informed during the entire project, which instilled a huge amount of confidence in the team at AMV. I have no hesitation recommending them.
Overall, we had such a great time with them. All of them showed up early and were very open and interested. They stayed with us for the full 4 hours, covering competitor sites, in-store walk throughs and gave a lot of feedback on product. They were able to articulate the ‘why’ behind most of their feedback which is so helpful when we can’t get this in the office!
