We were tasked with finding 24 respondents in France who owned, or worked for, small and medium-sized businesses and were heavily involved in accounting within the business. The client also needed the respondents to use online accounting software and for the sample as a whole to include users of most of the major online accounting packages sold in France. A rigorous screening process was therefore required to ensure that we met all of the recruitment requirement.
Once participants were selected, we helped to manage three stages of research: Touchpoint 1 consisted of a 60-minute online interview with each participant. Touchpoint 2 consisted of a series of two-hour ideation workshops in small groups to explore pain points with existing software and potential enhancements to alleviate these. Touchpoint 3 then consisted on an online user test of some potential new features that the client team has worked on.
The client’s project timeline meant that Touchpoints 1 and 2 needed to be completed within three weeks. The tight timeline meant that our project managers had to be hands-on with ensuring that all participants were thoroughly prepared and joined each touchpoint when arranged.
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We reached out to FieldworkHub after another firm told us they were not able to keep their commitment. Not only did Caroline respond to my email almost immediately, she picked up the phone and talked to me about my needs. Her team was super responsive and flexible, getting our work completed on time and budget. I highly recommend working with them and will absolutely be reaching out the next time I am conducting work in Europe.
Overall, we couldn’t have asked for more. The recruits were exactly the profile we were hoping to get, and we got a really good mix. All respondents showed up (a rare thing these days), and all contributed meaningfully. Your team was on point with communication and support – both your project managers were extremely attentive and responsive. All in all, it’s been a great experience. Thank you so much for delivering for us.
