A well-established healthcare company had created a new infusion pump used for blood transfusions in a hospital and home care setting. The pumps had already undergone extensive in-house trials but the company wanted to test out the user experience with a sample of key worker nurses and caregivers.
On this project we provided end-to-end delivery of the fieldwork. This involved the recruitment of around 40 professionally registered nurses and carers, and booking our partner facility for the period of fielding. Our work helped give the company the confidence that they needed to continue with the development of the infusion guard pumps for commercial use.
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Overall, we had such a great time with them. All of them showed up early and were very open and interested. They stayed with us for the full 4 hours, covering competitor sites, in-store walk throughs and gave a lot of feedback on product. They were able to articulate the ‘why’ behind most of their feedback which is so helpful when we can’t get this in the office!
I contacted FieldworkHub with a last-minute research request. It was a pleasure to work with people who were clearly experts at what they do. Not only did they turn the whole project around super quickly, but they were responsive, helpful and gave very thoughtful suggestions when I asked for advice. The process was smooth and easy from the start.
