Our client, an open-source blockchain network focused on online gaming, got in touch with us to arrange a qualitative research outline. The topic was centred around crypto currency exchange platforms, and the motivations and user behaviours involved in the crypto space.
Our client wanted to run 90-minute focus groups using an online platform. We have run focus groups with users of Fintech services in both the Netherlands and in the UK, so were well-equipped to assist. They also wished to recruit equal numbers of both current users of crypto platforms and self-described early-tech adopters. The early adopters were not to use crypto platforms, but were ‘non-rejectors’, and open to giving feedback. We were requested to exclude cryptocurrency employees, as well as those earning below $35k.
The FieldworkHub team handled the recruitment and verification of each participant in both the UK and the Netherlands. We ensured to recruit an equal mix of crypto platform users who use their preferred platform at least once every 6 weeks, and early-tech adopters. Recruitment was completed before schedule, which was especially satisfying for our client, as early-tech adopters are notoriously difficult to recruit for research.
We scheduled each session, which were held online via Zoom, and managed to ensure each focus group . We then delivered full transcripts for each session. Our client gave us positive feedback in return, and mentioned being especially pleased to read how each participant ‘bounced off each other well,’ with a variety of opinions on what users want from crypocurrency platforms on show. The detailed range of insights given by our participants ensured our client knew how to move forward with focus on their future strategy plans.
We reached out to FieldworkHub after another firm told us they were not able to keep their commitment. Not only did Caroline respond to my email almost immediately, she picked up the phone and talked to me about my needs. Her team was super responsive and flexible, getting our work completed on time and budget. I highly recommend working with them and will absolutely be reaching out the next time I am conducting work in Europe.
You and your team did an EXCELLENT job! This was not an easy recruit and you met all the quotas, found participants who were fully qualified (and verified), and everything went super smoothly on the interview days. I appreciated how organized and methodical you were throughout this process, and how responsive and detailed your communications were.
