Our client was developing a new digital service to simplify the process of applying for international travel visas and wanted to conduct a series of depth interviews with people based in Delhi and Dubai who had recently applied for a UK visa and travel agency employees who regularly assisted their customers with UK visa applications.
We successfully recruited 12 visa applicants in each country across a number of different categories (short-term business travel, relocating to take up a job in the UK, visiting friends and relatives, group travel, attending a UK university, and travelling for medical treatment) and three travel agency professionals in each country. The interviews were completed at a central location over the course of a week and the client was very pleased with the insights from the research.
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We reached out to FieldworkHub after another firm told us they were not able to keep their commitment. Not only did Caroline respond to my email almost immediately, she picked up the phone and talked to me about my needs. Her team was super responsive and flexible, getting our work completed on time and budget. I highly recommend working with them and will absolutely be reaching out the next time I am conducting work in Europe.
