2018
Founded
The FieldworkHub story
We believe our commitment to client service is what sets FieldworkHub apart from other fieldwork agencies. Our bidding and delivery teams are determined to provide excellent market research services with a personal touch to every client. We want to know you by name – not just by project number.
2000+ projects successfully delivered
Services delivered in 65 countries
35k+ qual participants recruited
Since 2018
Our story
Our journey from a small-scale startup to a leading international fieldwork agency has been driven by a commitment to excellence, innovation, and client success.
2019
Global expansion
Today
Industry leader
From vision to worldwide delivery
FieldworkHub was set up in 2018 to address a gap in the market for a London-based market research boutique with the experience to take on all aspects of fieldwork projects across multiple countries in Europe and beyond, while remaining nimble enough to turn around projects quickly, and focusing on providing top-quality client support.
With the support of our loyal client base and hard-working, client-focused FieldworkHub team members, the business has grown steadily to the point where we now undertake around 300 market research projects a year and have delievered fieldwork successfully in 65 countries.
“I want FieldworkHub to be known as the dependable partner for high quality market research, and recognised for its personalised professional approach.”
Caroline Bates, Founder
Innovation was at the heart of our early journey. While many established firms were slow to adopt new technologies, FieldworkHub embraced digital tools from day one. This forward-thinking approach allowed us to offer more efficient research solutions that delivered quality insights at competitive price points.
Our growth trajectory has been organic and purposeful. While our permanent team has grown from two people to 12, and we are supported by a global network of the best recruiters, researchers, moderators and translators, we have been careful not to lose sight of what made us successful in the first place: reliable delivery, a proactive approach to problem solving, and transparency in the way that we communicate with our clients and our other partners.
Leadership team
Our leadership team brings together yeas of experience across international market research, specialised industry knowledge, and methodological expertise. Together, they help ensure that every project delivers successful results for our clients.
Caroline Bates
Executive Director
Caroline Bates is the Founder and Executive Director of FieldworkHub, leading the business with a clear focus on quality, client service, and long-term growth.
She established FieldworkHub with the ambition of delivery fieldwork differently, combining strong market research expertise with a highly considered, client-first approach.
Caroline is known for her attention to detail and her commitment to getting the fundamentals right. She believes that strong insight starts with strong recruitment, and places particular emphasis on ensuring clients speak to the right people for their research.
She has built a high-performing team that takes ownership and delivers to a consistently high standard, with a shared focus on quality, accountability, and client outcomes.
Her approach is hands-on and service-led, with a clear focus on doing things properly and delivering work that clients can rely on with confidence.
Philip Bates
Operations Director
Philip Bates is the Co-founder of FieldworkHub and leads all operations at the company, with overall responsibility for the internal structure, financial integrity, and operational stability of the business.
He ensures the company operates in a controlled, compliant, and financially disciplined way, supporting sustainable growth across all markets. His role spans finance, systems, digital marketing and operational governance, providing the foundation that enables the wider team to deliver at a high standard.
Philip also oversees the technical and operational infrastructure of the business, ensuring processes, tools, and controls are in place to support scale and consistency.
In addition, Philip oversees all quantitative research projects at FieldworkHub.
Known for his pragmatic and measured approach, he plays a key role in maintaining clarity, control, and long-term resilience across the organisation.
Mission and vision
The guiding principles that drive our commitment to research excellence and client success.
Our vision
To be the ‘go-to’ fieldwork agency for UK and international participant recruitment, project management and other fieldwork services.
Our mission
To use our collective knowledge, passion and expertise to become a trusted partner for our clients in all services that we provide.
Our core values
The principles that guide every aspect of our research and client relationships.
Excellence
We are agile and innovative. We deliver a positive, seamless and exceptional experience to our clients and respondents.
Energy
We are forward looking and proactive. We seize opportunities and make things happen.
Empathy
We are all in this together; we act with kindness and compassion.
Why work with us
Join a team of passionate research professionals dedicated to excellence and innovation in market research.
Professional growth
We invest in your development with mentorship programs, educational allowances, and clear career progression paths.
Global impact
Work on diverse projects across industries and markets, making a meaningful difference through quality research.
Work-life balance
Enjoy hybrid working arrangements, and a culture that values health and wellbeing alongside professional excellence.
Ready to work with a fieldwork agency that goes the extra mile for its clients?
Contact our feasibility specialists to discuss your specific research needs and how we can help you with your next market research project.
