FieldworkHub was asked by an international marketing company to reach out to a list of respondents to take part in online focus groups, to test the concept for a new app that was designed to improve the experience and organisation of ticketed live sporting events. The client wanted four groups per market, each comprising five respondents who attended ticketed live sporting events. The respondents had previously taken part in a survey and volunteered to be recontacted. FieldworkHub was asked to reach out to these volunteers, re-screen them, organise them into different segments using a typing tool, and then arrange a focus group with each segment.
FieldworkHub contacted respondents to engage with them and encourage them to take part in an online focus group. We co-ordinated the moderators for the client, organised briefings and ensured that moderators were informed with the relevant documents and details. After FieldworkHub had exhausted the list provided by the client by reaching out to all respondents at least three times, we filled the remaining spaces in the groups with recruits from our own market research community. The free-find respondents had a more limited understanding of the concept at the start of their focus group, as they did not take part in the initial quantitative survey. We therefore made sure to communicate which respondents had not completed the survey to our moderators in case this impacted the discussion.
We reached out to FieldworkHub after another firm told us they were not able to keep their commitment. Not only did Caroline respond to my email almost immediately, she picked up the phone and talked to me about my needs. Her team was super responsive and flexible, getting our work completed on time and budget. I highly recommend working with them and will absolutely be reaching out the next time I am conducting work in Europe.